Tap on "More" in the bottom of the screen, then ‘Add new SIM’ . . in. From what I understand we have a Sync issue between the hub and the street cabinet resulting in partial service. 82. We would like to show you a description here but the site won’t allow us. Hi all, I've been having intermittent issues with my virgin broadband for quite some time now, however now that I'm working from home it's getting hard to ignore them any longer. Unbearable latency, lag spikes & packet loss for 1. Click on the “Networking” tab. I'm sorry to hear about the issues with the latency. . Update 4:55pm The original article was drafted at midday and shared with Virgin Media to give them some time to respond prior to publication which they have done. Reliability wise, generally both are fine for me (different areas can make this a bigger issue) Lower latency (HFC vs FTTP) if you have Virgin Media FTTP i. Right now the following benefits of FTTP over Virgin Media/HFC. It's been happening for the past week and apparently, there are no issues in the area on the service status checker. Sadly - 5243564. There are a few latency spikes however this can be normal. Latency is effected by anything but bandwidth. I’m now getting normal speeds and latency. 99 a month. 20) and the Hub3 was not powerful enough so we would likely require a better router. We’ll be extending this offer in future so even more of our customers can benefit from our latest and most powerful router. Hello, I recently upgraded my package to 1gig and was provided with the new hub 5. This can see latency times become very slow (double or more vs the usual baseline). 5 million via FTTP and. 168. My Broadband Ping I've had numerous issues (VM Business) so might share similar problems as OP. Hi @buchosmambo 👋. Using the virgin media connect app Latency is between 10,000 and 12,000 Jitter always above 900. 1. As I said before, the only improvement so far is that I don't have dropouts as far as I can see. It's the latency that's causing the issues. Because it’s a measure of time delay, you want your latency to be as low as possible. This is known as round-trip time (RTT). 99 per month. Choose your location to check coverage speeds in your area. @Ruth256 wrote: Often, a weak wirless network can be the cause for an elevated ping on PS5. Hub 5 Packet loss and latency - Page 4 - Virgin Media Community - 4889960. Yes, the issue is having done various test for latency through WiFi to the hub. In some cases, you might be able to fix internet lag by changing how your device interacts with the network. From checking the equipment and connection everything looks to be within the levels and ranges we'd expect to see, the average speed over the last week is 378mbs download with 36mbs upload with the latency being around 12ms. I am on M350 package, I use a wired connection, but gaming with these issues is practically impossible. ALLM and VRR are also known as ‘game mode’ on some TVs. Then £39. It has been more or less 'stable' since early October, after weeks of complaining and having random outages and getting. Calls over internet issues with Virgin wifi. This can be replicated via WiFi. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User;. Inconsistent Broadband Speed. Broadband Quality Monitor. Starlink users experience two issues occasionally that make competitive gaming difficult: Fluctuations in latency; Packet Loss; The truth is that even a high ping of 60-80 ms is manageable as long as the ping value stays relatively constant. I wa. Networking and WiFi. Hi, I'm seeing really poor latency connecting from London to some servers in Amsterdam. Simply test your broadband service, and if we find an issue we can help with a fix online. 12-month minimum term. 1 (192. Networking and WiFi. Good afternoon, For the past few days I've been having issues with packet drops and high latency spikes. Virgin Media O2 has apologised after thousands in the UK reported they were unable to access the internet for the second time in one day. Change the primary and secondary DNS to 1. The power levels on both your downstream and upstream don't have any issues, I have also looked at the network log & whilst there are a few upstream issues there isn't anything that isn't within. Volt M250 with a Hub 3 in modem mode using an Asus RT-AC86U router. To see whether 5G has arrived in your area, visit our coverage checker. I recently upgraded to M500 and since then these issues have become more prevalent. Compute Engine only allows network traffic that is explicitly permitted by your project's Firewall rules to reach your instance. ISPreview has published a response. i have typical devices connected. If anything, it’s more likely to. It seems to be to do with traffic but I’d expect a 200mb connection to be able to survive 4/5 devices being in use during t. I have never had issues with any other of my broadband providers for Teams calls but with Virgin Media I am constantly apologising and nearly always end up using my phone hotspot mid call in the last few weeks. 0. For the past few days I've been having issues with packet drops and high latency spikes. 8 -t screenshot I couldn't identify any specific reasons why this starting to happen. Step: 03: Let The Virgin Test Speed Results Load And See The Results. 1. over RFoG, then this is less of an issue. Bad Latency Issues (With BQMs) on 09-07-2022 16:44. . 962 ms 5. See what VM say when they get here - but there is a whiff of "overutilisation" about that connection. Thanks so much for your private message and confirming your address, I have now booked you a visit for connection issues – you can check the date and time via your online account here. Download speed, ping and latency are fine. on 13-05-2023 13:11. Turn the router off and wait 10 seconds before switching it back on again. Acquired Downstream Channel (Hz). Latency is a measure of how much time it takes for your computer to send signals to a server and then receive a response back. Simply saying, ‘oh your ‘whatever’ level is this, so you will have problems’, is just never right!. AFAIK you can’t run a VPN app on the XBOX itself and can’t run it on the Hub 3 - even if traffic will run through the hub. Day by day my latency gets worse and worse. Here is an image of the BQM for the new Hub 5 (the BQM hasn't been running for that long currently). It takes absolutely ages to connect to any website such as a simple google search, video calling is painful and working from home is making the situation so much worse. Cable Modem StatusItem Status Comments. . 1 DS is too low at -7 so that needs fixed. 100. . Wales 57. cpl and hit Enter. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. I have just upgraded to the 1GB package and received a new hub5. Called 0800 561 0061 , intermittent issues (no more information, no scheduled fix or anything). We have also checked to see what the situation is with regards the latency issues, and. 150 or just allocate as they are currently. While Virgin Media have plans to upgrade their entire network to full fibre by the end of 2028, for now, most customers will have coaxial cable connecting their home to Virgin Media's network, which isn't as good. Advertised Speed: 5 Mbps Expected Speed. I set up a broadband monitor and this is a typical output: I used the VM online service check and it said that there are no issues in my area, but stated there was an intermittent fault on the signal. I took my computer to my mothers house and did the tests there. Their flagship fibre broadband service is known as Gig1 broadband and gives you an average download speed of 1,130Mbps. Still the same as last three weeks. Appreciate the assistance. My goal is to reduce latency and jitter such that the delay and buffering on a real. You’ll currently pay £45 per month for Gig1. Until VM reach a threshold on your segment, they will probably not do anything. I base this on the very high latency that magically improves at 12:30am - a classic symptom. I have checked the system today and no issues are showing. 1) 192. particularly with speed and latency. Had an ongoing issue in our area for a while, high latency making working from home impossible. Entertain me; Broadband Deals. As in the picture below, you can observe the download speed test, upload speed test, ping, and Jitter parameters. Tags: DOCSIS 3. After complete loading, the tool will show the results, and you will be able to know the speed and quality of your Virgin internet connection. Unstable Connection: Seeking Solutions for Random Latency Spikes in Networking and WiFi Friday; Issues with low upload speed, latency spikes and disconnects when uploading in Networking and WiFi Tuesday; Xbox Cloud Gaming - Cannot Connect and/or Play in Gaming Support a week ago; Virgin Broadband packet loss in. Since Friday evening, I've been experiencing network lag playing PUBG on PC, due to packet loss. Key Features. Options. If the router is too far away and there are no cables at your place of residence, a. To be clear if the issue was exclusively affecting thinkbroadband services such as the speed test and BQM. Yes, similar BQM for me and the main Belfast switch,. No-cost engineer visits. For the last few weeks I've been having intermittent issues with latency spikes and packet loss. risc19. Awful Latency Issues in. Thanks for your post regarding your broadband issues, and we are sorry that you are not having the best of time with your service 😓. I have rebooted all devices (VM Hub, my own router. from the network to the Hub or occurs from the Hub over the WiFi links to your devices. Step 3 - where the webpage downloads the requested data onto your device - is measured by. Day by day my latency gets worse and worse. Speed tests over wired connection show varied results (screenshots below from speedtest and thinkbroadband - the first thinkbroadband result was before I started to monitor the broadband). 603 for their Hub 3. A neighbour has a BQM monitor set up and they are connected to the same FTTC cabinet but their graph looks far better than mine (not perfect but better). . 0800 561 0061 - which usually gives the most up to date info. The engineer which came out found no issues but suggested we had too many devices (approx. Having extreme ping spikes all day for the past 2 months has made me give up online gaming for the most part as it is impossible to play anything without rubber banding across the screen. However your problem looks to be over utilisation at peak hours and there is no immediate fix for this. Hi, we've been experiencing high latency spikes and small outages for the last couple of months since roadworks started popping up here from another ISP installing FTTP. Current VM broadband only customer. Wifi suddenly gone! Issues adding email to outlook on samsung QuickStart, set up and connections Had an ongoing issue in our area for a while, high latency. I am a 1Gig customer and have a Hub4 which I have been using for 1 year now. 8. Your setup (wired vs wifi, cable quality both indoor and outdoor), ISP network quality, routing quality, VPN Quality etc. 1 based trial, which took place in the Berkshire town of Thatcham ( here) and pushed their network to “ hyperfast ” download speeds of up to 2. Depending on an user, the reported slowdowns are to between 10Mbps and 2kbps (!) speed measured through. Which I guess means "oversubscribed" and trying to fix it? The telephone number that @newapollo suggested I rang to hear the same message about a "complex problem" that would take longer to fix. The median download speed at 1pm was 80. A neighbour has a BQM monitor set up and they are connected to the same FTTC cabinet but their graph looks far better than mine (not perfect but better). Rang up virgin media loads of times but they don’t want to know. 18 months. 1 based trial, which took place in the Berkshire town of Thatcham ( here) and pushed their network to “ hyperfast ” download speeds of up to 2. Hi forum members, I've been with VM for the last 18 months with a BQM showing high latency over the full contract impacting video and gaming. Downstream bonded channels. I've ran checks on your network and all the power levels to your Hub are within specification, and there aren't any issues with the downstream or upstream that would highlight a congestion issue. Troubleshooting dropped network traffic. It's been happening for the past week and apparently, there are no issues in the area on the service status checker. The problem is now so bad that every few minutes, a ping to 8. I ended up powerlining my PS4 and hub and it's been fine since (fingers crossed). Adam182. BQM: Downstream bonded cha. I'm currently with Virgin Media in this flat (where I'm experiencing the issue), hence the forum post. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHi forum members, I've been with VM for the last 18 months with a BQM showing high latency over the full contract impacting video and gaming. Current latency to alternate DNS servers such as 8. Broadband only plans with FREE setup, prices from £28. Virgin Mobile Home Internet is currently available only to existing customers. Here is an image of the BQM for the new Hub 5 (the BQM hasn't been running for that long currently). My latency in game varies from around 200 up to 800, and. vpn latency when working from home. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. 50p/m for 264Mbps speeds, £36. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. which increase the cost of broadband contracts by the. Let us know. No one called me back and said I had to wait 1. Landline via Sipgate. Multiple broadband speed tests over time can show if and when speed fluctuates. When he's online, his gaming seems to 'strangle' the rest of the devices and they lose connection or just perform poorly. I have contacted Virgin Media on two occasions now, both I was told to pin reset the Hub 5 and they will send 'signals' to fix the issue. This is causing problems in games but also causing stuttering and drop outs when doing video calls. BQMs (Past Week) :on 10-11-2022 14:16. The estimated fix dte and time is the 27th February at 3pm. Surely they would have to plan in to increase capacity if that was the issue as I'd assume that everyone in the area are getting a consistently degraded se. Normal latency has been around 8-15ms. If any additional information is need I'll happily provide it. Typical of Virgin media, massive over utilisation. I have been having consitent and frequent lag spikes and latency issues when trying to play games or stream movies on the internet. 1) 5. My BQM often shows as completely red even though I have an internet connection. Patiently looking forward to a FTTP choice in my area. I've only just started to run a BQM this morning and have attached the results so far, but the issue has gradually been getting worse and it's hindering me in working from home. It said they are working on it (intermittent issues) and a fix is estimated to be done by 19/07/2023 at 11:00 GMT. The issue predominantly, but not. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. We have the 350mb package and speed isn't actually an issue, its latency. It doesn't matter how big the download is (it could be a song that would take a. I've gone through the usual resetting the hub 5, no faults in my area etc. I have issue with my wifi in general since the start of my contract. . Entertain me; Broadband Deals; Join us; My Virgin Media; Help; For business; Find a storeFirst call 0800 561 0061 - use the automated service to see if there is a local service issue. That’s the simplified version of their differences, but we’ll dive deeper into the two terms so you can better troubleshoot. From checking the equipment and connection everything looks to be within the levels and ranges we'd expect to see, the average speed over the last week is 378mbs download with 36mbs upload with the latency being. The cheapest Volt deal, M250 Volt offers 264Mbps broadband, a phone line and a 10GB O2 mobile SIM for just £31. Outage this morning. Both have really good package prices and reviews, and Zen looks more appealing only because it has an added telephone/voip package (Giganets voip wont be available until January), but I have some concerns regarding zen, are their. Broadband speed not as per contract in Speed Sunday; Extremely high ping spikes on new M250 264Mbps VM router, 'no issues detected'. packet loss. It does not however affect any offline games, and thus I thought the problem was with my internet connection. Simply test your broadband service, and if we find an issue we can help with a fix online. 9. Latency is the time it takes for a piece of information (a 'packet') to get from our servers to your broadband connection, and back. Hello all, I have been trying to understand why my Virgin Media M100 broadband with a Hub 3 router is giving these poor results especially in the evenings. I've gone through the usual resetting the hub 5, no faults in my area etc. I have virgin media hub 3 speed 200. The best times to game online or make big downloads, for example, would be when connection is fastest. - 5200584. Sending out ANOTHER engineer to replace the hub again and the. Only the last couple months have I noted an issue. not-set-yet. As explained in my initial post, the issue is not an outage but highly unreliable network performance (high latency, lag and packet loss), which means I can’t use my internet for gaming. I have issue with my wifi in general since the start of my contract. The main problem is that during this period of slow upload, any attempt to upload something results in massive latency spikes or a complete disconnect. Tap the results to find out more about the issues, and when we expect them to be fixed. Hi, I've been experiencing very high latency recently across all games and devices. g. Thanks for arranging the visit. Search Search. VM cable was only laid in my area last spring and made available for installation last summer. Running test via Thinkbroadband high latency spikes and packet loss. One suggestion is to go into the admin on your hub > Advanced Settings > Wireless Signal, then change your wireless mode on 2. For most gaming devices and multiplayer games, a fast internet speed for gaming of at least 25 Mbps is recommended. Got a response from virgin media about a complaint I made. I have a Hub 3 hard wired to pc and new PS5. I've als. Check your in-game region. I advised a staff member on here via PM and the response was thus: ” I've had a look on the system and cannot see anything affecting the service down the line. 1. No setup fee. The wifi is generally smooth, however, I have an issue: I am using a few video games as references because I am having trouble laun. 4 from 5 bands with different names and I left the same default unchanged. + £8 per month for a static ip address, cancel at anytime with 7 days’ notice. I'm trying to use the hub 5 in router mode for the first time. SpeedRe: Super Hub 3 Latency Issues 350M. CB22. Quickline Complete with 900 Mbps down and 450 Mbps up is free for 3 months then £49/m on a 24 month contract. If so run the VPN software on it and connect the XBOX via it. . hi i recently upgraded to virgins gig1 package and ever since ive upgraded ive had nothing but problems with the internet (wireless, wired through virgins wifi pod powerline adapter) using my high end gaming pc (i7 11700KF, RTX 3070ti, wifi 6 ax201 wifi card, 16gb 3600mhz corsair vengeance ram) ive. Firmware up to date. Hi to any virgin media customers with the same issue, I would often check similar posts for a resolution but see no answers. After 30 seconds, insert the SIM card back in and turn your Gigacube back on. Browse. The importance of measuring and reducing latency cannot be overstated, as maintaining a high-performance and reliable network is. Fewer delays mean that the connection is experiencing lower latency. 6% and 98. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. 60 to £33. Servicing and repairs are included with Virgin Media broadband at no extra cost, so if something goes wrong with Virgin. Hi, I have recently noticed a high latency on my connection, including a worrying amount of packet loss. My latency is very high and - 5173339. But you have mentioned that we keep. Click on the “Upstream” tab, copy the text and paste into your reply. All UDP connections are performing very badly on Superhub3 modem, but also whenever there's a significant UDP traffic passing through the modem, other, non-UDP internet connections are slowed down to crawling speeds. I have taken a look on our side and it does look as though an engineer visit is needed. Reliability wise, generally both are fine for me (different areas can make this a bigger issue) Lower latency (HFC vs FTTP) if you have Virgin Media FTTP i. Gigafast broadband for seamless home-working and gamers. Latency is a synonym for delay. David Samuel Robbins / Getty Images. This is what i see, following SKyuser's guidance on how to measure the Latency and Packet Loss. Sky Broadband Boost is an add-on to a Sky subscription that brings extra benefits. Hi, Looks like I have issues again with my connection with latency spikes causing packet loss to the extent I'm actually seeing freezes and - 5170160. The Virgin Media Team. The widespread launch of the 1. my broadband speed is up and down like a yo-yo paying for 500 mb I can some time get about half that, massive latency issues playing game, getting to the point why I even have the internet, phone virgin you get the same script over and over again they say to reset hub then wait 72 hours it’s a joke I just want to book an engineer something. Their flagship fibre broadband service is known as Gig1 broadband and gives you an average download speed of 1,130Mbps. The hub reads 14ms on WiFi but when hard wired the best to date is 26ms on Xbox X console on cat 8 ethernet cable, how is this, surely I should be getting the same or less. Symptoms are - Jitter in video calls, robotic communications, packet loss and high latency. ”. on 17-01-2023 14:03. within Virgin's). Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112 Members Online. Hi. You see, many areas have been neglected by the big broadband providers and are stuck with outdated, copper-based infrastructure, which cannot deliver satisfactory internet speed and reliability to meet demand or sustain any progress. It sounds like you are experiencing an SNR issue, a signal to noise ratio fault. 28. on 04-11-2022 21:31. Open a web browser and go to 192. As @legacy1 (Thanks for the assist 👍) said, all the statistics that you have provided with the router are fine, we cannot see any issues there. 07-12-2022 17:36 - edited 07-12-2022 17:37. 1. I have tried the laptop with my parents who also use Virgin Media, I've tried it with my brother-in-law who uses BT, I've tried it with Virgin Media in a Hotel (Premier Inn), I've tried it with my fiancée's student halls Wifi etc. Network lag happens for a few reasons, namely distance and congestion. Broadband, Phone & TV bundles from £31. Options. SpeedRe: Latency / Jitter spikes, causing issues on teams, VPN, Google Home 25-07-2022 20:05 - edited 25-07-2022 20:23 Unfortunately I missed the boat on the 14 days - we were moving house over a fair period of time and didn't really get a chance to use it in earnest for work / play etc for a while!Customers of Virgin Media’s cable broadband ISP in Surrey, as well as potentially a few other parts of South East England, have for nearly two weeks been suffering from high latency times to servers in the EU (as well as a few in the UK). 33 Comments. 28. Packet loss and high latency. Read this BQM showing peak time latency issues for Virgin Media users | thinkbroadband Can you post the power levels and network log from the Hub for comment, thanks I'm a Very Insightful Person, I'm here to share knowledge, I. This is just a technical te. . After doing my research, this is the option I chose. The line monitoring system allows you to track the performance of your broadband connection in terms of latency and packet loss. Called automated number - no issues detected. In other words, network latency refers to how long it takes information to travel from an internet browser to a network server and back again. I live in the UK and am playing ESO on the European server. More comprehensive network performance managers can test and check latency alongside their other features. Like many users on here, I have been experiencing high latency spikes on my connection. Speed tests over wired connection show varied results (screenshots. Joining in. Yes, intel released a fix and eventually virgin got it rolled out. Quarterly UK Customer (Connection) Figures – Q1 2022 5,595,800 Fixed Broadband – (down from 5,596,800 in Q4 2021) 42,721,500 Mobile inc. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message. As well as trying the “check service,”Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most. The packet loss is just as bad as with the Hub 3/4, as is the latency spikes. As @legacy1 (Thanks for the assist 👍) said, all the statistics that you have provided with the router are fine, we cannot see any issues there. 168. 4. Virgin have botched the software update and have made the routers near unusable. Virgin Media and its ADSL broadband problems Friday, November 9, 2007 12:05 PM; 29 comments; It is quite revealing that independently of each other both ISPreview and thinkbroadband both featured an article voicing concern over the rise in complaints from Virgin Media ADSL customers. 3. 8 results in RTTs of >500ms and ~10-30% packet loss. 1 53700000 36 5120 KSym/sec 64QAM 2. Black Friday sale ends on 27th November. 25-11-2022 12:58 - edited 25-11-2022 13:05. net and and a 45-51ms delay at host-62-254-42. If needed you can book a technician, order a replacement WiFi Hub, or. No issues. Welcome back to the community and thanks for taking the time to post. Virgin Media is a large internet provider in The United Kingdom, and we have seen broadband speeds as high as 4,427 Mbps from Virgin Media's coverage area, and most of their users see real-world internet speeds in the. 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. on 29-09-2022 09:45. Mobile Your Account. But on last 2 hops Plusnet's suddenly doubles while Virgin's is same as before. Multiple broadband speed tests over time can show if and when speed fluctuates. woke up the. The latest update we have is: This problem should now be fixed. Hi, we've been experiencing high latency spikes and small outages for the last couple of months since roadworks started popping up here from another ISP installing FTTP. The good news is that people are reporting an improvement. The minimum latency is fluctuating and the average latency is higher compared to the Hub 3. The best times to game online or make big downloads, for example, would be when connection is fastest. It's a botched software update on the Virgin Hub that is causing disconnects and slow speeds. However, if a high-quality broadband connection is absolutely vital to your business - or would give it that extra oomph - it's worth every penny. Ends 11. Also some packet loss. Go to your Virgin Mobile app . Random high latency/packet loss. VM still hasn't managed to find a fix for it after doing the following: Sending out an engineer to replace the hub. Regionally. I’ve been having various issues with Virginmedia Broadband for about 3 months now, the first issue was the time it takes to load websites, which I believe is related to DNS, but Virgin sent out an engineer who checked everything and couldn’t find a fault on my connection. See what VM say when they get here - but there is a whiff of "overutilisation" about that connection. Cable Modem StatusItem Status CommentsRe: Broadband latency issues (BQM posted) 25-08-2022 11:40 - edited 25-08-2022 11:51. 0. From a system check ran, you have got an SNR issue (signal to noise ratio). A neighbour has a BQM monitor set up and they are connected to the same FTTC cabinet but their graph looks far better than mine (not perfect but better). Virgin Media issues statement on latency issues - UPDATED Friday, May 6, 2022 4:59 PM 31 comments We reported on latency issues for Virgin Media. CityFibre is now live in my area (Leicester, LE5) and from the list of available isp's I've honed in on two: Giganet and Zen. The biggest single increase occurs between 150-249Mb and 249-99Mb, with prices rising 55%, from £21. 1 GB/s download according to Samknows). Set server send rate, client send rate & bandwidth limit to high in gameplay setting tab. Called automated number - no issues detected. Re: High Latency for over 12-18 months. The reason I mention the issues again here, is in the hopes a networking engineer be it VM or external can help me as this issue has been ongoing for 19 months, with 5 technicians being booked throughout 4-5 weeks from September. 1 modem mode. How accurate is the WiFi speed test? Our broadband speed test is generally pretty accurate and the results are a good reflection of the speeds you were getting during the test. VMUser1812. I am failing to see how I had no problems with streaming with a Sky broadband router vs the Virgin one. The router will go through the booting up. Open an internet browser and type in the Virgin Media IP address: 192. There are a few latency spikes however this can be normal. Hi Kath, Thanks for the response, Chris and Kain have been responsive and I'm grateful to them getting back to me. In computer networking, latency is an expression of how much time it takes for a data packet to travel from one designated point to another. Click on the “Upstream” tab, copy the text and paste into your reply. . An extra 2GB of mobile data if you have broadband issues. 0. 1130Mbps download), which was previously limited to an upstream rate of 52Mbps. The major distinction between jitter and latency is that latency is defined as a delay via the network, whereas jitter is defined as a change in the amount of latency. Hi :Blitax, thanks for reaching out to us on the Virgin Media forums. Only - 4607711 - 29Since 22nd of August at 2-3PM I had a lot of packet loss and sometimes even high latency. I have tried everything, buying a different router, plugging into the router, changing the SIP ALG settings on the new. At the very start of lockdown I was with Virgin and had latency issues due to over utilisation in my area, when I informed Virgin Media of this issue I was given a fix date of sometime that same month. Prior to August 2022, I was on a 250mb/s contract with a hub 3 and everything worked fine. Packet loss issues that have been lasting for months.